Refund policy

At Linzi Marie's, we strive to ensure the highest quality of our products. Due to the perishable nature of food items, we have specific guidelines for returns and refunds to maintain safety and quality standards. Please review the following carefully:

Eligibility for Returns or Refunds

We only accept returns or provide refunds for food items under the following conditions:

1. Damaged or Spoiled Products: If your item arrives damaged or in an unsatisfactory condition, please contact us within 48 hours of receiving your order. Be prepared to provide photos of the item and the packaging to help us assess the issue.
2. Incorrect Order: If you receive the wrong product or an incomplete order, please notify us within 48 hours of delivery. We will arrange for the correct item to be shipped at no additional cost, or offer a refund if the correct item is unavailable.
3. Quality Concerns: If you are unsatisfied with the quality of the food item for any reason, please reach out to us within 48 hours of receipt. We will review your case and, if appropriate, issue a refund or replacement.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on food products that have been:

• Opened or tampered with after delivery
• Stored incorrectly or mishandled (e.g. not following storage instructions provided)

Refund Process

Once your return or refund request is approved, we will issue the refund to your original payment method. Please allow up to 7 business days for the refund to process.

How to Request a Return or Refund

To initiate a return or refund, please contact our customer service team at linzimariecakes@ntlworld.com with the following details:

• Order number
• A description of the issue
• Photos of the product (if applicable)

We are committed to ensuring you have a positive experience and will do our best to resolve any issues quickly and fairly.

Thank you for choosing Linzi Marie's.